Why is it so hard for the Skype folks to understand that a simple and consistent account management system is much better than a confusing, everchanging, "full of surprises" one? Every time I log on to my Skype account (which I don't do very often, frankly) I find myself learning a new account management system. Everything is not like it was the last time I logged on. Everything's changed, reshuffled. I only need to do a single simple thing: add some money to the family group account I manage. And every time I wonder: where did they stick the group account this time around? How did they call it this time around? I consider myself lucky if I find what I want within the first ten minutes. But sometimes I don't. It's a mess. A frustrating mess.
People, stop changing things! Don't you understand that you might be losing customers because of this? Keep it simple, stupid!
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